Q. Is there a warranty?
A. Yes! All SOLElites come with a 90 day warranty on parts and labor. Shipping back to our location is covered by the customer and shipping back to customer is covered by us within this period.
Q. What is your return policy?
A. SOLElites are made to order. Once a SOLElite has been ordered and produced there are no refunds. We will work with you to the best of our ability to insure you are happy with your purchase.
Q. Do I have to supply the shoes?
A. If you are purchasing regular Converse style, those are included.
If you choose “Custom”, or your own choice of shoes, you, the customer, supply this.
For “Custom” first images should be sent to us for approval. Shoes MUST have a relatively flat bottom. No heels for running shoes with peaks and valleys.
Then upon approval I recommend that if purchased online the customer will use our facility location as the shipping address. This is particularly advantageous to our international customers.
Q. Why do custom shoes supplied and shipped to you by the customer cost more than regular Converse version?
A. We have a set pattern for molds for Converse (which are still only made and used once per shoe). All other shoes have unique shaped bottoms that can increase time for production.
Q. How fast can I get my SOLElites once I have ordered them?
A. Our specified time is 2 – 4 weeks for delivery. If you need them sooner, feel free to ask and if our schedule permits we can do our best to expedite the order at NO extra production charge. Expedited shipping is also available on our order page.
Q. How is the shoe powered?
A. Each shoe uses an easily replaceable 9 volt battery. These last 5-6 hours before they start to dim but will continually work for hours longer. It is also recommended to purchase lithium ion rechargeable batteries to save money in the long run!
Q. How do they work? How do they blink? Or do they stay on?
A. Both! You have the control of modes:
ON - which lights are continually on.
STEP - which turns lights on every time you take a step.
OFF - which completely powers off the lights.
Q. Will SOLElites make me popular?
A. Unfortunately, YES! They are INSTANT popularity with the flip of a switch. This is why we have included an OFF mode. You will immediately be commented on and approached by friends and strangers who are fascinated and hypnotized by these items. Be prepared!
Q. How long will the lights last?
A. The LED’s are rated at 50,000 hours lifespan on continuous use.
Q. How durable are they?
A. The LED’s are encased in a waterproof, hi impact rubber urethane. I do not, however, recommend break or krump dancing. Care instructions are included.
Q. Are they waterproof?
A. The light layer is completely waterproof. The battery area is not, and while it IS safe and you are free of harm if this area gets wet, you could damage this from corrosion if this area is not allowed to dry.
Q. Are different colors available?
A. White and Blue are the most brilliant colors to use, WHITE being the most brilliant of the two. Although now I personally REALLY like Blue! Others colors are but may take longer to special order.
Q. Can they be made to color change?
A. We feel simpler is better, this helps keep the cost where it is. Color Changing would increase production time and cost. You don’t want that do you?
Q. Can they be put on a remote?
A. They CAN, although this adds a tremendous cost to specially produce and it requires additional modules that are strapped to the ankles. So if you’re fine with all that then SURE THING!